Returns can be arranged
If your item is received damaged please notify us within 7 working days of receiving your item.
If your item is NOT damaged or faulty, but is the wrong size you may return it for a replacement or refund providing you contact us within 7 working days of receiving your item.
Returning your item
All items being returned for exchange/refund must be done so in an unused and original condition. Items must also be in original packaging.
All items being returned must contain a copy of the invoice (Document Located on the front of your parcel) for our records.
Please contact us prior to returning your item.
*Please note no refunds or exchanges will be dispatched until we receive and inspect your returned goods.*
Upon receiving your returned items
Upon receiving your returned items we will inspect the goods and you will receive an email confirmation.
Once the items have been received we will then process your exchange/refund.
Exchanged items will require postage to be paid before we can dispatch your item.
Refunds will be processed within 1-2 days. You will receive a full refund minus the postage charge (see invoice for breakdown of your order)
Xanadu Apparel will not be held responsible or refund any customer whose order was unable to be delivered/signed for. whatever reason.
Xanadu Apparel will not be held responsible or refund any customer whose shipping details/invoice information are incomplete or incorrect.
We hope you never need to return your items but please contact us if you are experiencing problems with any of the above and we will assist you as quickly as possible.